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Products
Descriptions, ingredients, variants and product links
AI CHATBOT FOR SHOPIFY STORES
Every shopper has a question. Be there with an answer.
We turn your Shopify products, brand philosophy, FAQs and policies into an AI assistant that helps customers right on your website.
Website chat first. More channels when you're ready.
THE COLLECTIONFind what feels right for you.
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Store assistantHere to help you choose
Is this cleanser fragrance-free?
I can check the ingredient details in this store's catalog. Let me find the right product information for you.
Answers from your approved knowledge
Illustrative storefront and conversation
THE FOUNDATIONOne source of truth.
One source of truth.
Better answers everywhere.
Your assistant should know your business before it speaks for it. We bring the information you approve into one maintained knowledge base.
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Your brand
Voice, philosophy and the way you speak to customers
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FAQs
The questions your team answers over and over
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Policies
Shipping, returns and other approved store information
Approved business knowledgeOne helpful assistant
THE IDEA IN 50 SECONDS
See how a question becomes a conversation.
From a shopper's first question to a useful answer, another channel or a human handoff, this short explainer shows how the pieces fit together.
Read the video transcript
A visitor is ready to buy, but has a question. The answer exists in your business, just not where they need it.
FlowState brings your products or services, brand information, FAQs, and policies into one maintained knowledge base.
From there, we build an AI assistant that answers common questions, explains your offering, and helps each visitor take the next step.
Start with a chat on your website. When you're ready, connect it to WhatsApp, Messenger, and other channels.
When the question needs a person, the conversation can be handed to your team.
One source of truth for better customer conversations, wherever they start. FlowState OS. Let's build your assistant.
MADE FOR THE MOMENT OF DECISION
Help shoppers move forward, with confidence.
For a beauty store, that might mean answering a question about ingredients, guiding someone to the right product page or explaining how returns work.
Product questions
Explain approved product details, ingredients, sizes and usage information without asking a shopper to dig through pages.
Shopping guidance
Understand what a visitor is looking for and surface relevant options or product links from your catalog.
Everyday support
Answer common questions about shipping, returns and store policies using the latest information your team has approved.
Sensitive or uncertain questions can be routed to your team instead of guessed at.
MEET CUSTOMERS WHERE THEY AREStart on your site.
Start on your site.
Keep the conversation going.
Launch where shoppers already browse: your Shopify storefront. The same approved knowledge can support more channels once those accounts are connected and configured.
Website chatShopify storefront
START HEREWhatsAppConnect when ready
OPTIONALMessengerConnect when ready
OPTIONALAdditional channels require account connection and setup.
CUSTOMER CONVERSATION
Can someone help with my specific situation?
That needs a personal answer. I'll bring in our team.
Handed to your teamContext travels with the conversation
YOUR TEAM STAYS IN CONTROL
When it needs a person, bring one in.
Some questions need judgment, empathy or a closer look. Set the boundaries, then pass the conversation and its context to your team when the assistant should step aside.
Human help is part of the experience.
HOW WE BUILD IT
From your business knowledge to a useful assistant.
Gather what your business knows
We organize your Shopify product information, brand guidance, FAQs and policies into a knowledge base you can review.
Shape the assistant together
We define what it can answer, how it should sound and which questions should go to your team instead.
Launch on your storefront
Add the chat experience to your website, test real customer questions and refine the answers before expanding to more channels.
GOOD QUESTIONS
What you might want to know.
We scope the knowledge, channels and handoff rules around your store before anything goes live.
Can this work with my Shopify store?
Yes. We can build the assistant around your Shopify product and store information and add a chat experience to your storefront. Live catalog, order or inventory lookups depend on the integrations included in your setup.
Will it make up product or skincare claims?
The assistant is designed to answer from information you approve. We set boundaries for ingredient, suitability and other sensitive questions; when the approved information is unclear, it can ask for clarification or hand the conversation to your team.
Can the same assistant work on WhatsApp and Messenger?
Yes, those can be added after website chat. Each channel needs its own account connection, configuration and any required platform approval. We plan those steps with you before launch.
What happens when a customer needs a person?
We define handoff rules for complex, sensitive or uncertain questions. The assistant can bring your team into the conversation with the context they need to continue helping.
Who keeps the knowledge base current?
We help build and maintain the initial source of truth. Your team reviews important changes to product information, policies and brand guidance so the assistant reflects what your business actually offers.
LET'S BUILD YOUR ASSISTANT
Give your customers a better place to ask.
Tell us about your store and the questions your team answers today. We'll show you what an assistant built around your business could look like.
Explore the rest of FlowState OS